Keen attention to detail with exceptional organizational skills.
Exceptional problem-solving and analytical skills.
Ability to effectively work to tight deadlines and manage projects independently.
Excellent verbal and written communication skills with a flair for using “social media speak”.
Strong customer service, creativity and strategizing skills.
Proficient in posting, publishing, managing, and sharing content across all major social platforms including Facebook, Twitter, Instagram, YouTube, etc.
Ability to design and manage social media communications and engagement via various social media sources.
Knowledge of and passion for current social media technologies, trends and competitive landscape.
Respond to all inquiries in a timely and professional manner.
Brainstorm and facilitate creative social response and conversational ideas for the client’s brand.
Provide regular reporting on community management performance and general fan engagement.
Monitor and track KPI’s, focusing on engagement, reach and conversion.
Keep abreast of all social media innovations and best practices.
Monitors competitor community management practices to understand the appeal of other fan-engagement efforts and social media approaches in the market.
Drive strategic and actionable recommendations on ways to optimize follower engagement and growth.
Create and maintain social media calendar that aligns with client marketing campaigns and goals.
Monitor and maintain the client social media accounts including Facebook, Twitter, Instagram, YouTube, Tumblr and other relevant social media platforms.
Undertake role as the Social Media SME responsible for the implementation of client social media initiatives and campaigns.
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